If you’ve been in the market for IT support for your Wirral business, you might have noticed the lack of numbers that IT support companies provide when talking about the cost of their services.
There’s a reason for this.
Put simply; there just aren’t any cookie-cutter figures for the cost of IT support. They will always vary because the price you end up paying will depend on several factors that will be specific to your company. Each business has a unique IT setup and different IT needs, and there are several aspects of IT support pricing that will contribute to the overall cost of IT support services.
So let’s break these down to give you an idea of what needs to be factored into your quote.
Pricing per Workstation
The more workstations you need support for, the lower your price per workstation will be. This is because once your Wirral IT support provider is familiar with your setup, they won’t need to plug as many resources into subsequent workstations.
For example, if you have ten workstations needing support services, you might be charged £55 per workstation per month, while a company with 60 workstations that need support will cost £35 per workstation per month.
Pricing for Server Support
Different types of servers require different types of IT support. For instance, supporting an on-premise server will be different from supporting a cloud-hosted server, which is reflected in their respective pricing.
Since cloud servers are easier to manage and involve less proactive support and maintenance, their support can cost around £90 to £125. On the other hand, on-premise servers can cost you around £190 to £250 due to the regular maintenance and updates they need to remain reliable and secure.
Pricing for Network Devices
Network devices include routers, network switches, and Wi-Fi access points – crucial aspects of any IT setup – need to be covered by your IT support plan.
The cost of supporting your business’s network devices depends on their age, status, daily usage, etc. A brand new router will cost much less to support than a 5-year-old, out-of-warranty router that is pivotal to your workplace, for example.
Costs of Differing Cover Levels
Every business has a different level of cover it requires, which impacts the overall IT support pricing.
If your company only needs IT support during business hours, you will find support prices come in around £35 to £65 per workstation. A higher level of cover (such as 24/7/365 support) will cost more, with a support price of around £45 to £75 per workstation/device.
Pricing of On-Site vs Remote IT Support
One of the most significant factors determining your company’s IT support costs is whether you require remote-only support or on-site visits. Most Wirral businesses find remote IT support to be sufficient, but others will need their IT support agreement to cover on-site visits (which will inevitably cost you more).
Pricing and Your Service Level Agreement
Your Service Level Agreement (SLA) includes the response time and resolution time you expect from your IT support provider.
f you can afford to lose productivity for a day or two, then you can usually work around a longer response time and pay a little less for your IT support. However, a shorter response time is often necessary for small businesses who can’t afford their systems to be down for any length of time.
Many businesses operate satellite branches. Since a satellite branch typically only requires a stable internet connection and a small number of operational workstations to be fully functional, IT support prices for multiple company sites can be much lower per location.
IT support teams can also migrate legacy IT arrangements onto the cloud, making running multiple business sites.
Ad-Hoc Support vs Monthly Retainer
There’s no doubt that IT security is vital for your business. Your IT systems can be supported in two ways: 1) crisis management and 2) regular monitoring and maintenance. While ad-hoc support may seem more cost-effective since you only pay for the support you use, regular monthly IT support can work out to be cheaper in the long run.
Monthly IT support contracts provide your business with a predictable monthly cost instead of one unpredictable lump sum when things go wrong.
Secure High-Quality IT Support for your Wirral Business
If you are looking for experienced and reliable IT support services for your Wirral IT business, you’ve come to the right place!
Here at Corp Networking, we offer the facilities and benefits of a dedicated IT department without the associated costs. With IT solutions catered to your business’s unique needs, we can provide a cost-effective IT support service that works for your business no matter your requirements.