IT support is critical for your company. However, not all IT support companies offer the same level of service. You should look for certain factors to ensure the company you choose is the best fit for your small business.
Below, we look at those factors and more to ensure your business is taken care of in the best possible way.
1. Relevant Skills and Experience
When looking for a good IT support company, you need to ensure the IT professionals working with you have experience in their field. It’s all very well trying to evaluate your support services based on price.
However, how much you pay will be irrelevant if the technicians’ skills are not up to par. That’s why you should look for IT services that have the best-qualified staff members. For instance, at Corp Networking, each member of our support team is a Microsoft Certified Professional.
2. Proactive IT Management
The best way to deal with IT problems is to avoid them altogether. Your Wirral IT support company should be able to do this by proactively monitoring your systems and making sure they are always in working order.
If there is a problem with your network, you want a company that can identify and resolve the issue before it becomes a major problem – which is precisely what we do here at Corp Networking.
3. Clear Response Times
Your contract with an IT support company should have clear guaranteed response times (usually contained within the service level agreements or SLAs). These should be outlined in your contract, and if they are not then you should ask your IT provider to add them.
Response time is critical in the event of a network problem, as it can make the difference between saving your data and having to start from scratch. So make sure your guaranteed response times are written in stone before commencing any agreement with a Wirral IT company.
4. Cybersecurity Expertise
Data security should be top of the list of your concerns as an organisation, with cyberattacks presenting one of the biggest threats to your company. Thus, when partnering with an IT support firm, you need to ensure they can give you the security you need to stay protected.
At Corp Networking, we maintain several measures to protect your networked assets, such as:
State-of-the-art firewalls and antivirus software;
Differentiated user access levels; and
Regular penetration testing.
All of which will help cut down on the likelihood of a cyber attack and ensure your business data is kept safe.
5. No Long Term Contracts
Long and restrictive contracts are often signs that an IT support outfit might not be up to the task. When evaluating which Wirral-based firm to use, make sure there are no long term contracts, as you want to make sure they will stay committed to providing your businesses with IT support for as long as you need them.
With a short-term contract, your IT support company remains incentivised to provide the best support they possibly can to retain you as a customer.
Choose Corp Networking for Your Wirral Company’s IT Support Needs
When it comes to choosing your IT support company, these are the five factors you should look out for. While these elements are by no means exhaustive, they should be a good indication of which IT support company you should consider working with.
If you’d like further advice on choosing the right level of IT support for your business or want to discuss any IT issues you might be facing, contact us at Corp Networking today on 0151 334 2543 or via email at firstname.lastname@example.org.