IT Support Wirral & Liverpool
IT Support, sometimes simply referred to as tech support, is a service that provides assistance to a business or individual with problems related to their information technology. This involves managing hardware, software, networks and maintaining processes which handle information and data.
Businesses, especially SMEs (small and medium-sizes enterprises), might not have the funds, resources or room to run their own dedicated IT support department. Instead, many outsource their IT support to specialist managed service providers, such as Corp Networking.
As a result, they acquire instant access to highly skilled, qualified IT engineers as often as they like at a fraction of the price of hiring their own IT support staff.
Outsourcing IT support is now a common practice, and many businesses find that an IT support company with technical expertise, and awareness of the market and customer care requirements of their business, has a massive impact on their growth.
At Corp Networking we offer outsourced managed IT support services to SMEs as an alternative to an expensive internal IT support department. If you are looking for a local managed service provider call us today on 0151 334 2543.
IT Support Packages
Most IT companies offer a range of different support packages. The most common support packages are as follows:
Time & Materials Support – The customer pays for the time spent and materials used in dealing with IT problems. This hourly rate is agreed prior to work starting and will cover the time it takes for the issues to be resolved.
Block Hours Support – Essentially, the client will pay for a certain number of hours up-front and these can be used as and when required. Depending on the contract these hours can be used over a monthly or yearly basis.
Managed Support Services – Managed IT support packages typically include 24/7 on demand support and will also include an IT support technician visiting your premises if the issue can’t be solved remotely. The fee will be pre-determined in an annual or rolling monthly contract.
The Importance Of IT Support For Your Business
Modern businesses rely heavily on IT systems. As a result of this, issues with IT infrastructure, hardware and software can cause considerable problems for businesses. It is imperative that your companies systems and data is managed and backed up by an IT support team, internal or external, to keep your business safe from possible cyber threats, data loss or disaster. A managed service provider, such as Corp Networking, will be able to monitor and fix potential security threats by installing the most effective security solutions to reduce the risk of your IT systems being compromised.
A fully managed IT support company will cover the following areas:
- Technical help desk
- Server maintenance
- Computer repair
- Business continuity
- Cyber security
- Updating software
- Spam protection
- Computer networking, cabling & wiring
- Server maintenance
- Cloud computing
Outsourcing your IT support to a managed service provider means that you have access to highly qualified and skilled technicians and resources as and when you need them.
Benefits Of A Managed IT Support Package
Managed IT support packages give you round the clock access to skilled IT engineers who can help you resolve your issues swiftly and with minimal stress. In addition to giving you confidence in your IT infrastructure and reducing your technical problems there are many other benefits to hiring a managed service provider. These include:
- Reduce your IT staffing costs whilst still being able to call on IT technicians who are highly qualified and experienced.
- Concentrate on running and growing your business, without the distractions of IT problems.
- Enhance your customer service by efficiently using your IT systems, and resolving IT issues quickly.
- Broaden the ability of your IT support team while still staying in control.
- Expand your business with expert advice and guidance from your IT partner and scalable IT platforms.
- Have a single point of contact for all your IT requirements so there is no confusion over who to contact.
Get All The IT Support Services You Need In One Place
At Corp Networking, we understand that every business is different. This is why we offer a bespoke service to each and every one of our clients. Our IT support packages are tailored to your business so that you receive the support that you need to make your business more effective.
So, if you’re ready to stop worrying about your IT systems and want to focus on building your business instead, we can help. Contact us today, and one of our experienced team members will get in touch with you as soon as possible to discuss your requirements. We provide out IT support solutions in Wirral, Liverpool, Chester, Cheshire and North Wales.