Are slow computers and networks disrupting your work too much? Are there days when you feel like your productivity is falling because of recurring IT problems? If you do, then it is highly probable that your workplace has a reactive approach to IT support. This means your IT department is solving and reacting to bugs and errors after they occur. Traditional IT support usually tends to be reactive. This causes more downtown and can potentially even bring your business to a temporary halt.
Reactive IT Support vs Proactive IT Support
Reactive IT support is sometimes referred to as the break-fix approach. Here, no action is taken until an issue occurs, which means there will be a pause in your productivity until the issue is resolved. Reactive IT support can cause extended downtime for employees and businesses.
On the other hand, Proactive IT support aims to prevent common problems from happening in the first place. This is done by round the clock monitoring of your IT systems through intelligent software. For example, at Corp Networking we use our cloud software to monitor our clients critical infrastructure in real-time 24/7. This allows us to identify potential issues and enables our IT support team to fix issues before they occur.
Why Is Proactive IT Support Vital For Your Business?
Efficient IT systems are vital for your staff and business to perform optimally and for your customers to receive an excellent service. Proactive IT support will not only help in maintaining and boosting productivity but will also improve employee morale. Here are five reasons that explain the benefits of proactive IT support for any business:
Reduce Network Downtime
Downtime refers to any unscheduled time that your computer network or system is unavailable. It can happen for a number of reasons such as poor maintenance, hardware/software issues and power issues. Downtime can be costly to your business as it disrupts work and every minute that passes means potential loss of earnings. From time to time, downtime is unavoidable but with Proactive IT support we can reduce the time your computer system/network is down.
Our proactive IT support can prepare your business for such an event by creating backups and recovery procedures. This means that downtime is kept to a minimum and your employees can return to work as soon as possible.
Improve Performance
Every year, cyber-attacks cause hundreds of businesses to lose thousands of pounds. With more consumers becoming data conscious, data breaches can also impact your brand reputation.
As part of our Proactive IT support services we implement comprehensive IT security measures across your network and infrastructure. It includes monitoring tools that constantly assess your security systems too. With consistent maintenance and upgrades, your IT security system will be able to protect your business against unforeseen cyber threats.
Disaster Recovery
As part of our proactive IT support we will implement a robust disaster recovery plan to ensure that, if a fire, floor, cyber-attack or human error occurs, your business will be able to deal with it swiftly and your data will be protected and you’ll be back up and running in no time.
Motivated Employees
Your employees’ happiness has a direct influence on their productivity. Battling with unnecessary IT issues on a daily basis reduces productivity and impacts the way your employees feel about their work.
If your IT system is prohibiting your workforce from completing their tasks or if employees are constantly performing menial IT tasks that are not part of their job description, they won’t be performing optimally.
A proactive IT strategy can boost morale by reducing the daily obstacles and frustrations employees face with their network-dependent devices.
Early Warning Systems
Corp Networkings Proactive IT support services includes frequent monitoring and maintenance, allowing issues to be spotted sooner rather than later. Our monitoring systems will alert us as soon as a problem arises, which allows for a quick and effective response.
The warning signs will allow our IT support technicians to repair the problem faster as they won’t have to waste time diagnosing the problem first.
Proactive IT Support From Corp Networking
Proactive IT support empowers you business to do more with your technology. It allows you to get more out of your existing systems, bring in new solutions in a planned fashion and develop long-term plans for business growth.
Corp Networking provide comprehensive IT support to UK businesses in multiple industries. Our proactive IT services aim to improve your IT systems’ performance to ensure that your workforce remains productive rather than frustrated.
Over the years, we have helped businesses of all sizes create a proactive IT plan that benefits their businesses.
So, if you’re ready to stop worrying about your IT system and want to focus on building your business instead, we can help. Contact us today, and one of our experienced team members will get in touch with you as soon as possible to discuss your requirements.
We provide high-quality IT support to clients of all sizes in Liverpool,Chester, Wirral, and North Wales.
