Sometimes a partnership with an IT support provider doesn’t work out for various reasons. This could be down to poor customer service, unexpected costs, or a reactive approach to cyber security. In this blog post we are going to discuss a few of the main reasons why you should consider switching to another IT support company.
Are They Providing The Latest Technology?
Modern workplaces require remote capabilities, so that teams can collaborate and connect in real-time. This is more important than ever as many workplaces now allow employees to work from home, due to the pandemic.
Microsoft Office 365
Office 365 is Microsoft’s office based package based in the cloud, meaning not only is your office accessible on the move but its accessible anywhere. If your IT support company has not switched you over to Office 365, your business is missing out on the opportunity of staying seamlessly connected. Office 365 helps to improve employee productivity and can save your business time and money.
Cloud Backup Options
An IT support provider should provide you with a disaster recovery plan and options to help recover your data in case of data loss or disaster. Your data should be easily recovered and restored in the event of employee error, natural disaster, power failure or cyber attack.
Do They Deliver Excellent Customer Service?
Dealing with poor customer service can be frustrating. When you find yourself in the middle of an IT crisis, time is of the essence. Dealing with an IT support company that isn’t responsive can make the problem worse, costing your business time and money.
At Corp Networking we believe that excellent customer service starts with the initial phone call right the way through to finding a solution that solves your problems.
Bad customer service comes in numerous different forms. Here are some examples:
- No empathy for your situation
- Long wait times on hold
- Asking for repeat information
- No empathy for your situation
- Constantly transferring your call to others
If you dread calling your IT support company due to their poor customer service, they’re definitely not a good fit for your business.
Is Your IT Support Provider Being Proactive?
Do you only hear from your IT Support provider when something has gone terribly wrong? Or maybe when there is an invoice due? If so, it is time to consider switching to a new managed service provider.
Your IT support company should have a plan in place to proactively upgrade, update, and check your servers, network and devices before they fail. They should communicate and take steps with you to help you improve your business and IT services rather than just showing up when your systems have crashed, or your network has been compromised.
Are You Experiencing IT Failures?
Not all IT issues can be avoided. However, you should see a clear fall in the number of problems once your IT provider takes over maintenance and support. If there is unplanned downtime, incomplete backups, security breaches, or complaints from employees about help desk services, you might get better results from a different IT support company.
Do You Ever Feel Buyers Remorse?
Do you feel like you aren’t receiving the kind of service your business deserves? Are you experiencing unplanned downtime, a lack of communication, and other issues on a regular basis? Having your problems go unsolved can leave you feeling mistreated and aggrieved. And when these grievances aren’t addressed, it will only make you more annoyed.
If you’re constantly second-guessing your IT Support company, it’s probably time to start looking for other options.
Is Pricing Unpredictable?
In addition to supplying you with dependable services, your IT support company should also offer predictable pricing. Prior to signing up for your existing service plan, your IT provider should have given you an initial consultation where they evaluated your requirements and budget. Subsequently, you will have signed a Service Level Agreement (SLA) that outlines the terms of your relationship with the managed it support company.
What was included in your agreement? Was your IT support company transparent in their pricing and fees connected with each service? Have you ever received any unexpected charges? If you have received an unexpected charge, get in touch with your managed service partner and ask them to clarify what they are for. If they seem to be lacking transparency or they hesitate to explain the charge to you, then they probably aren’t the right company to be trusting with your data or money.
Choose An IT Support Company That Puts Your Business First
Are you looking for a results-focused IT support company who puts you first? Corp Networking provide comprehensive IT support to UK businesses in multiple industries. Our proactive IT services aim to improve your IT systems’ performance to ensure that your workforce remains productive rather than frustrated.
Over the years, we have helped companies of all sizes create a proactive IT plan that benefits their business.
So, if you’re ready to stop worrying about your IT system and want to focus on building your business instead, we can help. Contact us today, and one of our experienced team members will get in touch with you as soon as possible to discuss your requirements.
We provide high-quality IT support in Wirral, Liverpool, Chester, Cheshire and North Wales.